So, I am unsure if it must be attached to the router, or if I just need better instructions. However, that latest link/web-based instructions say, " 1. The PDF User Guide I downloaded (before I purchased to try to ensure plugging into the switch and not the router was okay) states, “Connect the other end of the Ethernet cable directly into a router or network switch port.” So, I think this should be okay. I have the My Cloud EX2 Ultra plugged into a network switch (i.e., not directly into my router).
Here is where I most hope someone can help. I still get “This site can’t be reached” when attempting to access ‘mycloudex2ultra’. I did try the 40-second reset, which failed to resolve my issue.
#Set up wired server with wd my cloud how to
They then send me a link back to the general setup instructions ( How to set up a My Cloud EX2 Ultra device using the Dashboard), which is where my failure started to begin with.
I tell them that and ask for revised instructions or a direct link to the file. However, it appears the site or instructions have changed because I can find no setup file to download. I followed the initial instructions where I plug in the device, went to the setup site, and selected my device (My Cloud EX2 Ultra) it opens a new tab with the path ‘mycloudex2ultra’ however, I get the message, “This site can’t be reached.” I contacted WD Customer support who sent me a link where I was supposed to download a setup file ( How to Install a My Cloud, Mirror, EX2, or EX4 drive on Windows or macOS). First time posting… I am hoping someone here can provide guidance because emailing WD Customer Support has not helped (going in circles).
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